All calls from fixed phones on the territory of Ukraine are free. Cost of calls from mobile phones is counted in accordance with Mobile Network Operators’ tariffs.

You can call to the Information Centre from abroad at the following number:

1. Monthly account statement copy
2. Setting of standing order on client’s account
3. Preliminary ordering of large cash amount for withdrawal from an account in the bank’s branch
4. Money transfers between client’s accounts in our bank viz your card account replenishment from the current account, credit card’s debt repayment
5. Change of monthly automatic replenishment date for Dynamic savings account
6. Compulsory payment size change for Gold and Platinum credit cards
7. Card activation
8. Card liquidation (only for additional cards)
9. PIN code reprinting
10. Card unblocking (in case of incorrect PIN code entering)
11. Card replacement with saving PAN number( in case of card mechanic damage)
12. Changing daily velocity and spending limits
13. Cards losses/thefts registration and card replacement with new PAN number
14. Registration of complaints connected with the transactions

1. Account/Card Balance information
2. Card’s current status
3. Preliminary order of large amount of cash for withdrawal from an account in the bank’s branch
4. Money transfers between client’s accounts in our bank viz your card account replenishment from the current account, credit card’s debt repayment
5. Bank’s products and tariff’s information
6. Unreceived cards or PIN –codes information

Information on banking services of legal persons