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Internet-survey - State Enterprise "Boryspil International Airport"
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Internet-survey


Qestionnaire for airport passengers and visitors

Dear passengers and visitors!

The aim of our airport operation is to provide services that meet our passengers' needs. It would be greatly appreciated if you give your opinion of the quality of service in State enterprise "Boryspil International Airport"

Thank you for your assistance!

1.Personal data
Sex:Male    Female

Age:less than16 16-24 25-34 35-44 45-54 55 and more

2.How often are you serviced in the airport?
this is the first time less than once a year once/twice a year more than twice a year

3.Aim of your travel:
business tourism visit to family or friends

4.Auto traffic with the airport
4.1.What place did you get to/from the airport?:

4.2.What kind of transport did you use?:
public

taxi bus routing taxi

Are you satisfied with time-schedule?
 		yesno
Are you satisfied with fare?
 		yesno
Are you satisfied with operational condition of the vehicle?yesno

General evaluation of the standard of the provided services:
   5  4  3  2  1
 

Your commentary of this section:

private

How do you rate:
   5  4  3  2  1
cleanness and convenience of the information provided at the Terminal area
quality of chargeable parking services
 

Are you satisfied with cost of parking?yesno

Your commentary of this section:


5.Flight procedures
5.1.Departure formalities

How do you rate:
   5  4  3  2  1
customs formalities
check- in procedure
passport control
flight security control

Your commentary of this section:

5.2.Arrival formalities

How do you rate:
   5  4  3  2  1
passport control
customs formalities

Your commentary of this section:


6.Airport services

How do you rate:
   5  4  3  2  1
availability and simplicity of information about flights and gate numbers in Terminals
availability and simplicity of information about information signs in Terminals
the work of information desk in Terminals
 
sufficiency of places for smoking
 
services for passengers with small children
 
services for passengers with reduced mobility
cleanness of airport land side
 
cleanness of Terminals
 
cleanness of toilet rooms
 
availability of baggage trolleys
 
Evaluation of staff skills in case of solving any problems:

Your commentary of this section:


7.Services in Caf?/Bar and trade establishments

How do you rate:
   5  4  3  2  1
foreign currency exchange in Terminals
 
shops for guests and visitors (hall of the Terminal
cafes/bars for guests and visitors (hall of the Terminal)
duty free shops
 
cafes/bars in the departure area (on the second floor)
 

Your commentary of this section:


8.How do you rate the airport in general?
   5  4  3  2  1
 

9.Please, tell us what in particular you like in the airport

10.What do you dislike?

If you have any substantial remarks, please, fill in the following   "Remarks"


 




Internet-survey

Remarks



Air tickets sale
Information on points of air tickets sale in Kiev.


News

26.12.07

Meeting with airline representatives 

07.12.07

Meetings of veterans 



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