Hummingbird Enterprise™ 2004 - IM
The Business Challenge
Instant messaging (IM) is critical for enterprise communications. It enables real-time communication from anywhere — web-based portals, cell phones, PDAs, pagers, desktops. Organizations leverage instant messaging for real-time collaboration, fast decision making, and cost effectiveness. IM enables teams to communicate in real-time through one-way text messaging, two-way text chats, and multi-participant conferencing.
IM is emerging as one of the latest technologies for streamlining real-time communications, increased productivity, compliance, and cost effectiveness. In combination with presence awareness — indicating user availability in real-time — IM is especially valuable for linking remote team members and the extended enterprise.
Hummingbird Enterprise 2004 — IM
Hummingbird Enterprise 2004 — IM is an enterprise solution that enables employees, customers, partners, and suppliers to collaborate in real-time while meeting compliance requirements.
Seamlessly integrated with Hummingbird Enterprise 2004, Hummingbird instant messaging offers unique value in three areas – real-time collaboration, capturing corporate value, and enhanced productivity. The integration of instant messaging functionality with the Hummingbird Enterprise 2004 content management system extends the range of managed enterprise content to deliver optimized productivity and business value for advanced knowledge management initiatives.
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Hummingbird Enterprise 2004 - IM Checklist |
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Securely communicate in real-time with other employees, customers, partners and suppliers |
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View user presence in context, e.g.project team members, community membership, document owners |
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Capture discussions in repository with full metadata profile,flexible access permissions |
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Convert real-time discussion to threaded discussion for continuation after a meeting ends |
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Initiate discussions in context, from within a project or folder or in relation to a specific document |
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Share documents and other content with discussion participants |
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Transfer files and share links to files in document libraries,communities, and projects |
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Control personal “buddy ” list in conjunction with centrally managed corporate groups |
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Control own availability and presence to other users, e.g.away,busy, in meeting,unavailable |
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React immediately to incoming high priority alerts from integrated applications, e.g.overdue tasks, document to approve |