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Dear friends,
we try to make your searching through our web sites as much comfortable as
possible and the booking procedure clear and easy. Therefore we pointed out 10
mostly asking questions and the rest is selected to the topics and the main
booking steps to enable you find everything full sail.
10
most common customer support questions:
1
)
Will my requirement reach the exact hotel?
2
)
When and how will I get accommodation voucher?
3
)
How much do I pay to make a reservation through your web site?
4
)
Is it sure that hotel I have booked has a vacancy?
5
)
What does the authorization of credit card mean?
6
)
Is paying by credit card secure?
7
)
Are your rates per person/night or per room/night?
8
)
If the selected boat is not grey, does it mean the boat is available for sure?
9
)
Is it neccessery to have an appropriate skipper in the group?
10
)
When becomes my reservation firm?
Find information on our FAQ pages:
Please choose the topic you are interested in:
ACCOMMODATION
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MAKING A RESERVATION
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CONFIRMING A RESERVATION
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CANCELING A RESERVATION
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MISCELLANEOUS
YACHTS
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MAKING A BOAT RESERVATION
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CONFIRMING A BOAT RESERVATION
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CANCELING A CHARTER
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MISCELLANEOUS
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TOURS & PACKAGES
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MAKING A RESERVATION
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CONFIRMING A RESERVATION
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CANCELING A RESERVATION
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MISCELLANEOUS
ABOUT US
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Three ways to find answers to your questions
1. Give us a call.
1BigEurope Customer Support is is at your
disposal on phone: +420 415 658 580 or fax: +420 415 658 497
during Weekdays 6:00 - 20:00 CET, Weekends and Public Holidays 9:00 - 14:00
CET
2. Send us an e-mail.
We can handle most inquiries via e-mail. Please send us your question via
e-mail info@1bigeurope.com,and we'll get back to you within few hours.
3. Create a new Question.
Is there a question that was not answered in FAQ? Do you think it might be
helpful to other travellers as well? Please do not hesitate and fill in this
question to an easy form.
FAQ - 10 Most Frequent
1.
Will my requirement reach the exact hotel?
No, the reservation will arrive to our reservation office and we will arrange the booking for you. The price is the same as the hotel offers or even lower!!
2.
When and how will I get accommodation voucher?
Your accommodation voucher will be ready 10 days before your arrival, after authorization of your credit card. You will recieve information e-mail about the authorization and than you can collect the voucher on www.1BigEurope.com if you log in to the web page with your user name and password (you get these details with confirmation of your booking by e-mail).
3.
How much do I pay to make a reservation through your web site?
Our service is free of charge and you will pay only the acommodation and services arranged through us. The majority of prices are lower then directly in the hotel.
4.
Is it sure that hotel I have booked has a vacancy?
For the availability we have to contact our supplier and therefore it is not possible to guarantee nor inform you about the availability over the phone and it is better to send a request by e-mail. If the exact hotel is fully booked, we will offer you a similar one instead.
5.
What does the authorization of credit card mean?
The money will be still on your credit card but you will not be able to use them. If you would be forced to cancel your reservation, you can do so at least two days before your arrival without any cancellation fees. The payment of total amount will be made during your staying charging your CC by our company 1BigEurope.
6.
Is paying by credit card secure?
Absolutely. We are very highly aware of the absolute security of your personal dates especially of your credit card details. Each reservation form is checked by SSL secure server. Our security system is supported by a 56-bit encryption certificate issued by Thawte. All your personal details are 100% encrypted when transferred over the internet. If you are afraid of sending the number of your credit card by Internet, you do not have to be. Just fill in all details, print the reservation form out and send it with your signature by fax on number +420 415 658 497 , You can also call this information to our reservation department on number: + 420 415 658 580.
7.
Are your rates per person/night or per room/night?
All of our rates stated on our web site are per person per night.
8.
If the selected boat is not grey, does it mean the boat is available for sure?
Unfortunately not. Mainly in the high season are the boats getting unavailable very fastly and boats are updating once a week
9.
Is it neccessery to have an appropriate skipper in the group?
Do not worry if none of you owns skipper´s licence we can arrange one for you.
Please contact us on our e-mail info@1BigEurope.com
10.
When becomes my reservation firm?
Your reservation is confirmed once you receive a confirmation e-mail from 1BigEurope. As a proovment of your reservation is accommodation voucher that you have to collect on our web site 10 days before the arrival and will be again informed by e-mail.
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