Our Stores

OBI – the customer service company

The numerous information counters in our stores allow for optimal customer service and individual advice, as well as practical help when it comes to DIY home improvement projects.

Easily finding what they are looking for, customers sometimes may struggle to select the right product for their specific needs. Thus, providing customers with relevant information and giving them advice is key to making the right selection.

The customer can find merchandise anywhere in the store. It is then sometimes a challenge to select the right product for the job. Therefore, one of the most important sales services is properly informing the customer and providing competent advice. With regard to customer service OBI is setting standards in the DIY retail industry.