4Service™ (formerly known as Marketing Lab™) has had a presence in the Ukrainian market since 2001, and today is one of the largest Mystery Shopping service providers in Eastern Europe.
4Service™ is a member of the European Mystery Shopping Provider Association (MSPA Europe), and in its work, strictly adheres to MSPA quality standards and ethics.
4Service™ represents Ukraine in the International Mystery Shopping Alliance (IMSA), which consolidates the world’s leading Mystery Shopping agencies.
We provide banks, restaurants, gas stations, retail chains, automobile dealerships and other companies in the service industry with practical, quality information at the customer service level, which helps them to improve the quality of their service, and also to motivate and train their personnel.
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